Legal

Refund Policy

Last updated: 20 June 2026

1. Try before you buy

Every new organization gets a free trial so you can evaluate Total Reward before any payment is taken. We strongly encourage you to fully test the Service during the trial.

2. 14-day refund window for new subscriptions

If this is your organization’s first paid subscription, you may request a full refund within 14 calendar days of the initial payment, provided the account has not been used to run a bonus cycle, merit cycle, or export more than 50 employee records.

3. Monthly subscriptions

Monthly subscriptions are billed in advance and are non-refundable for the current period after the 14-day window. You may cancel at any time from App → Billing; access continues until the end of the paid period and you will not be charged again.

4. Annual subscriptions

Annual subscriptions are billed in advance. After the 14-day window, partial refunds may be granted on a pro-rata basis for unused full months, minus any applicable transaction fees, at our discretion.

5. Renewals

We send a renewal reminder before each renewal. If you do not wish to renew, cancel at least 24 hours before the renewal date. Refunds for charges processed after a missed cancellation are reviewed case-by-case.

6. Service failures

If a billing error, duplicate charge, or sustained service outage materially affects you, contact us and we will refund the affected period in full.

7. How to request a refund

Email billing@totalreward.app from the email registered on your account with the invoice number and a brief reason. We respond within 3 business days. Approved refunds are returned to the original payment method via Paylink within 7–14 business days.

8. Non-refundable items

• Add-on services already consumed (e.g. completed bonus cycles).
• Charges older than 60 days, unless caused by a billing error.
• Accounts terminated for violation of the Terms of Service.

9. Contact

For any billing or refund question, email billing@totalreward.app or use the contact page.